Connecting your business
Our Story
RC2FM Connector was the brainchild of Automation USA, LLC and was developed to help propel the FileMaker platform into the Cloud age.
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As long term FileMaker developers, FileMaker Business Alliance Partners, and also RingCentral Partners, we saw a unique opportunity to bridge the gap between two worlds. RC2FM Connector is among the first FileMaker integrations of its kind.
Our Product
RC2FM Connector was a subscription service enabling bolt-on RingCentral Cloud Telephony Integration (CTI) for apps developed in FileMaker.
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With features like single tap/click dialing, 2-way SMS/MMS, 2-way e-faxing, call logging, and the ability to download and store voicemails, faxes, and call recordings inside FileMaker data containers, our integration let RingCentral users manage all their call related activities from within their own custom app.
Technology
Our integration leveraged RingCentral's REST APIs to quickly connect any RingCentral business phone system (PBX) to any compatible FileMaker custom application.
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RC2FM Connector was also a 100%
Cloud based microservice deployed on Amazon's AWS infrastructure, providing scalable, secure, and global availability.
VoIP CALLING
Click/tap to call. Start an outbound call from any FileMaker supported device and pick up your call on any smart phone, desk phone, cordless, or RingCentral app.
2-WAY MESSAGING
Send and receive SMS and MMS messages right from FileMaker in near-real time.
Turn your FileMaker custom app into a full-fledged business messaging app. Just snap a photo and send using your business caller ID.
MESSAGE RETRIEVAL
Download call history, store voicemails and call recordings as MP3s, and store faxes as PDFs (incoming and outgoing) inside container fields within your FileMaker custom app.
2-WAY E-FAXING
Send/receive digital Faxes directly into and out of
your FileMaker app's data containers.
Or select from your device's photo library or file system.
Your look and feel
RC2FM Connector was a backend service that offers no user interface. We provided the connectivity, and you as a FileMaker developer provided the customized look and feel.
Our demo file template is merely an illustration of what's possible. You decide which features to implement and how they will behave.
Supports FileMaker Go
All RC2FM features were supported on FileMaker Go for iOS.
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Supports FileMaker Pro
All RC2FM features were supported on FileMaker Pro/Advanced
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Supports FileMaker WebDirect
All RC2FM features were supported on FileMaker WebDirect 16, and most features are supported in older versions.
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Supports FileMaker Cloud/Server
RC2FM was 100% FileMaker Cloud and FileMaker Server compatible right from the start.
Great compatibility
Compatible with all platforms
All RC2FM features ran on all platforms where FileMaker offers a native client.
This includes iOS, macOS, and Windows.
Great Integration
Bolt-On
Connect using FileMaker Scripts and store data in native FileMaker tables. Get started quickly by pasting scripts and tables from our sample file. It's as easy as 1-2-3.
No Plugins
RC2FM works natively on iOS because it needs no plugins. While plugins are great for extending functionality, they impose the use of Server or Desktop technology.
No CWP Coding
RC2FM required no web coding or complicated installations. RC2FM works great on apps that are not hosted, and works even better on apps hosted on FileMaker Server.
100% Cloud
We deployed RC2FM as a scalable Cloud integration available across redundant AWS regions. All you need is a RingCentral account an Internet connection.
